Using Microlearning for Post-Event Reinforcement and Performance Support

In the last installment, we explored how to use microlearning techniques to prepare learners for live training events. Now we turn to post-event reinforcement and performance support — arguably the most impactful application of microlearning.

Why Reinforce Learning Post-Event?

The "Forgetting Curve" reminds us that learners rapidly forget information from formal training sessions. Post-event reinforcement serves two critical purposes:

• Retention Enhancement — Strengthening memory of key concepts through spaced repetition
• Performance Support — Enabling practical job application of learned material in the flow of work

Why Microlearning Works for Reinforcement

Short, "bite-sized" learning activities can be "much more easily fit into their work day" compared to lengthy reinforcement programs. Just-in-time resources prove particularly valuable — focused tools that help learners quickly access needed information during actual job tasks without irrelevant content getting in the way.

Seven Microlearning Tools and Techniques

• Email Campaigns — Deliver reinforcing information over time with appropriate frequency
• Pulsed Knowledge Questions — Multiple-choice quizzes promoting deeper engagement and retention
• Wallet Cards — Portable reference materials highlighting essential points
• Infographics/Job Aids — Visual guides and checklists supporting daily work
• Detail Aids — Sales resources helping representatives structure narratives and recall key messages
• Video Clips — Short instructional demonstrations for equipment or software use
• How-To Guides — Concise instructions enabling rapid, accurate task completion

Effective reinforcement emphasizes relevance and proper timing across all tool types. The right tool deployed at the right moment creates lasting behavioral change.